Frequently Asked Questions

Find answers to common questions about our services and process.

What types of digital solutions does BigSmile offer?

BigSmile offers a comprehensive range of digital solutions, including:

  • Mobile application development (iOS, Android, and cross-platform)
  • Website development (corporate websites, e-commerce platforms, web applications)
  • Custom software development
  • UI/UX design services
  • Digital strategy consulting
  • Maintenance and support services

We tailor our services to meet the specific needs and objectives of each client.

How long does it typically take to develop a mobile app or website?

The development timeline varies depending on the complexity and scope of the project. As a general guideline:

  • Simple websites: 2-4 weeks
  • Complex websites or e-commerce platforms: 6-12 weeks
  • Basic mobile applications: 2-3 months
  • Complex mobile applications: 4-6 months or more

During our initial consultation, we'll provide a more accurate timeline based on your specific requirements.

What is your development process?

Our development process follows a structured methodology:

  1. Discovery & Planning: Understanding your goals, target audience, and project requirements.
  2. Design & Prototyping: Creating wireframes, mockups, and interactive prototypes.
  3. Development: Building the solution with clean, efficient code.
  4. Testing & QA: Rigorous testing across multiple devices and scenarios.
  5. Deployment: Launching your project in the production environment.
  6. Support & Maintenance: Providing ongoing support and updates.

Throughout the process, we maintain clear communication and regular updates to ensure everything aligns with your expectations.

How much does it cost to develop a mobile app or website?

The cost of development depends on various factors, including:

  • The complexity and scope of the project
  • The platforms and technologies involved
  • The number and complexity of features
  • Design requirements
  • Integration with third-party services

We provide customized quotes based on your specific requirements. Contact us for a free consultation and estimate.

Do you provide ongoing maintenance and support after launch?

Yes, we offer comprehensive maintenance and support services to ensure your digital solution continues to perform optimally after launch. Our support packages include:

  • Regular updates and security patches
  • Bug fixes and issue resolution
  • Performance optimization
  • Feature enhancements and additions
  • Technical support

We can customize a maintenance plan based on your specific needs and budget.

Can you update or redesign our existing website or app?

Absolutely! We specialize in both developing new digital solutions and enhancing existing ones. Our services for existing websites and apps include:

  • UI/UX redesign to improve user experience and modern aesthetics
  • Performance optimization
  • Adding new features and functionality
  • Upgrading to newer technologies or frameworks
  • Improving security and fixing vulnerabilities
  • Making your website responsive for all devices

We'll assess your current solution and recommend the most effective approach to meet your goals.

How do you ensure the quality and security of your solutions?

Quality and security are top priorities in our development process:

  • We follow industry best practices and coding standards
  • Implement comprehensive testing at each stage of development
  • Conduct security assessments and penetration testing
  • Use secure coding practices to prevent common vulnerabilities
  • Implement appropriate authentication and data protection measures
  • Keep all technologies and dependencies updated
  • Perform regular code reviews and quality checks

Our team stays updated on the latest security threats and mitigation strategies to ensure your solution remains secure.

What information do you need to provide a quote?

To provide an accurate quote, we typically need the following information:

  • Project goals and objectives
  • Target audience and user profiles
  • Feature requirements and functionality
  • Design preferences and brand guidelines
  • Technical requirements (platforms, integrations, etc.)
  • Timeline expectations
  • Budget considerations

The more details you can provide, the more accurate our estimate will be. However, we're happy to help you refine your requirements if you're not sure about certain aspects.

Still have questions?

We're here to help! If you couldn't find the answer you're looking for, feel free to reach out to our team.

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