Child Safety Policy

Application details

• App name: SoloMate
• Developer: BigSmile169
• Business registration no.: 722-07-02320
• Address: 119 Gwangjeong-ro, Gunpo-si, Gyeonggi-do, South Korea
• Category: Social & Dating
• Effective date: 18 July 2025

1. Policy statement

This policy applies to every user, all content and all interactions on the SoloMate platform. We treat child protection as a serious responsibility and do our utmost to prevent, detect and respond to threats.

2. Prohibited conduct

Child sexual abuse and exploitation (CSAE) includes, but is not limited to:

• Child sexual abuse material (CSAM): sexually explicit depictions involving minors
• Child grooming: building a child's trust for the purpose of abuse, exploitation or trafficking
• Sexual exploitation: child sexual abuse for commercial or personal purposes
• Child trafficking: recruiting, transporting or harbouring children for exploitation
• Inappropriate content: content that sexualises children or puts them at risk
• Predatory behaviour: any attempt to approach a minor inappropriately

3. Detection and response

Preventive measures

• Advanced content filtering and monitoring systems
• User age verification procedures
• Regular security reviews and updates
• Staff training on child safety protocols

Response procedure

• Immediate removal: CSAM is removed as soon as it is detected.
• Account suspension: accounts involved in CSAE are permanently suspended.
• Reporting to authorities: every incident is reported to the relevant authorities within 24 hours.
• Evidence preservation: evidence is preserved securely for investigations.

4. How to report

We provide several routes for reporting suspected child abuse or exploitation.

In-app reporting

• A report button on every profile and piece of content
• Anonymous reporting supported
• 24/7 monitoring of all reports
• Immediate escalation of child safety matters

External reporting

• Email: bigsmile169@gmail.com
• Address: 119 Gwangjeong-ro, Gunpo-si, Gyeonggi-do, South Korea
• Urgent contact: received by email 24 hours a day
• Business registration no.: 722-07-02320

5. Cooperation with authorities

SoloMate works closely with:

• domestic and international law enforcement;
• the National Center for Missing & Exploited Children (NCMEC);
• the Internet Watch Foundation (IWF); and
• other child protection organisations.

6. User education and prevention

• Safety rules and guidelines provided to all users
• Regular campaigns on online child safety
• Parental controls and safety features
• Educational material on recognising and reporting abuse